CUSTOMERS ARE RESPONSIBLE FOR TESTING POWDER BEFORE APPLYING THE PRODUCT. POWDER BUY THE POUND IS NOT LIABLE FOR ANY COSTS ASSOCIATED WITH CORRECTING POWDER COATING JOBS.
- We cannot accept any powder, liquid, chemical, or hazardous material returns. All sales are final.
- All returns require a Return Authorization Number before they can be returned to Powder Buy the Pound. Please contact Customer Service either by calling 1-615-776-7600 or by email@example.com to receive a Return Authorization Number. Please make sure to provide your name and invoice number and a brief description of the reason(s) for the return. You can return an item purchased online by taking it to one of our retail stores. You will need to have a copy of your invoice to return the item.
- Due to the temperature-sensitive nature of high temp powders from May 1 – September 30, expedited shipping is recommended and should not be shipped over the weekend. We are not responsible for heat damage and product loss due to other shipping methods used.
- Any errors in shipment or quality issues must be reported within 5 business days of receipt of your shipment.
Customers will be responsible for return shipping costs.