Shipping and Return Policy
CUSTOMERS ARE RESPONSIBLE FOR TESTING POWDER BEFORE APPLYING THE PRODUCT. POWDER BUY THE POUND IS NOT LIABLE FOR ANY COSTS ASSOCIATED WITH CORRECTING POWDER COATING JOBS.
We cannot accept any powder, liquid, chemical, or hazardous material returns.
All returns require a Return Authorization Number before they can be returned to Powder Buy the Pound. Please contact Customer Service by calling 1-615-776-7600 to receive a Return Authorization Number. You may also return an item purchased online by taking it to our retail store. Customers are be responsible for any return shipping costs. You will need to have a copy of your invoice to return the item.
Due to the temperature-sensitive nature of high temp powders from May 1 – September 30, expedited shipping is recommended and should not be shipped over the weekend. We are not responsible for heat damage and product loss due to other shipping methods used.
Any errors in shipment or quality issues must be reported within 5 business days of receipt of your shipment.